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New Reviewer

Horrible, discourteous support

I had been a user of Mailbox Forwarding since 2019. I received very few pieces of mail, 40 per year at most. I sent them my notarized 1583 form and id's on 2019. This week, I noticed that they did not want to scan my mail. When I inquired why, they told me that I did not have my USPS 1583 form and ID, and that I needed to send them right away. I notarized a brand-new form, sent it along with copies of my passport and ID', including a selfie of me holding my passport. They still closed my account and were extremely rude when answering my support ticket (THEY DO NOT PROVIDE PHONE CUSTOMER SERVICE). Moreover, they destroyed two pieces of mail they were holding.

User's recommendation: Use another company. Most offer better support.

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ID
#2263578 Review #2263578 is a subjective opinion of poster.
Pros
  • That i saw my mail
Cons
  • Pricing and excessive fees for storage
  • Poor customer service
  • No phone support
Loss
$500
Preferred solution
Apology

Happiness

I have used Mailbox Forwarding for a few years now and how found them to be helpful and fairly priced.
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ID
#2364999 Review #2364999 is a subjective opinion of poster.
Location
Belchertown, Massachusetts
New Reviewer
Mailboxforwarding.com is terribly non-responsive to emails (the only way to contact them). First, they do everything humanly possible to deter anyone from contacting them - they offer no phone number for customer inquiries and you must also submit a complex and lengthy...
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ID
#1871552 Review #1871552 is a subjective opinion of poster.
Service
Mailbox Forwarding Mail Forwarding Service
Loss
$1450
Preferred solution
Apology
New Reviewer
Update by user May 24, 2019

some partial refund

Original review posted by user May 23, 2019
I have been using mailbox forwarding for over 6 years, and finally queried why I was being charged hundreds of dollars a month, ridiculous !! My fault that I was not shredding my mail, as I was unaware of the excessive storage fees, but do you think...
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ID
#1541321 Review #1541321 is a subjective opinion of poster.
Location
Sedro Woolley, Washington
Service
Mailbox Forwarding Mail Forwarding Service
Pros
  • That i saw my mail
Cons
  • Pricing and excessive fees for storage
  • Poor customer service
Reason of review
Pricing issue
Loss
$6000
Preferred solution
Price reduction
New Reviewer

Owner Steve is an ln

owners address has been seen on *** websites in Russia and his mail Services is used as drop point in US
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1 comment
#1715177

Wouldn’t surprise me one bit. I bought an iPad from a person who shipped it through this company, and it turned out it was fraudulently purchased by the seller and it got shut down on me after 2 months. A lot of people use CMRA’s as a middleman to sell and ship.

ID
#1462929 Review #1462929 is a subjective opinion of poster.
The mail that I paid to have forwarded to me on two separate occasions in the same week, simply disappeared. I never received it. After contacting them, they said there is nothing they can do. The contents of my forwarded mail happened to have checks in them, totaling...
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ID
#1180268 Review #1180268 is a subjective opinion of poster.
Service
Mailbox Forwarding Mail Forwarding Service
Reason of review
Poor customer service
New Reviewer
Stay away from this company. They admitted to losing my mail and a package with brand new clothing but are not willing to pay for the damage their neglicence has caused! After six weeks of fruitless discussion I am forced to go legal just to get my damages covered....
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2 comments
#1639944

I have the phone number I’ll sell You but it’s His working home Number

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ID
#998905 Review #998905 is a subjective opinion of poster.
Location
Grandville, Michigan
Service
Mailbox Forwarding Mail Forwarding Service
Pros
  • Quick mail handling
Cons
  • Losing my mail and not responding
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund

MailBox Forwarding - Resolution Of A Problem Review

I had a recent incident where I received the wrong mail, and was charged. After bringing this error to the attention of the support team the issue was resolved and my shiping charges refunded. I am very pleased with how the issue was resolved. I have been with Mailbox Forwarding for almost five years and rate them very highly. People make mistakes, this was the first one with MBF, it's how they respond to and rectify those mistakes that make the difference. Five out of five stars for these people.
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ID
#961204 Review #961204 is a subjective opinion of poster.
Service
Mailbox Forwarding Mail Forwarding Service
Reason of review
Good customer service

Service works but 0 customer service

Mail arrives, gets scanned... if I think about checking because we stopped receiving email notifications 2 years ago or so. Enquiries as to why we were not receiving notification emails anymore have drawn either silence or extremely terse responses. If I could be bothered I would jump through the hoops of filing the USPS forms and change provider... one day. Other than that, never had a problem forwarding, depositing checks, getting scans, archiving..etc.. A real shame as the service is extremely valuable and they likely have all the bits required to do it right. Here's to hopping that they wake up and smell the money.
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ID
#952475 Review #952475 is a subjective opinion of poster.
Location
Grandville, Michigan
Service
Mailbox Forwarding Mail Forwarding Service
Reason of review
Not as described/ advertised

Can't handle PS 1583 ?

Went to all the trouble of downloading the Postal Consent form at USPS.com and went to the bank and had in notarized. Scanned it and sent it to them and they issued me a mail box address Put in change of address at USPS.com and received notification that it had been accepted by the USPS Then the fun began because I get an email from these idiots that they could not process "any" PS 1583's. Hello, that is your bread a butter, without PS 1583's you can't be a mail forwarding company. So they offered me a refund of my $14.95 credit card charge, which I did receive BUT they cancelled the USPS forwarding request. Yes, as a mail forwarder they can cancel an official change of address, which set off a chain of events that resulted in the USPS cancelling all of my change of address requests, even those made AFTER Mailbox Forwarding cancelled my account So I have gone for over a month now with no mail because this company's inability to perform the most basic function of a mail forwarder You have been warned
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ID
#952251 Review #952251 is a subjective opinion of poster.
Location
Chon Buri, Chon Buri
Service
Mailbox Forwarding Mail Forwarding Service
Reason of review
Order processing issue
New Reviewer

Mailbox Forward Support is non-existent

Mailbox Forwarding looks like a great deal on "paper," but once you submit your CC information, the trouble begins, especially for overseas customers hoping to get mail forwarded from the U.S. To do that, you have to fill out a USPS form 1538, and MBF is very restrictive about what they will accept, unlike other providers. In trying to resolve questions about their 1538 requirements, I used their Support Ticket system. This is the *only* way you can contact them. They have a phone number, but all you get is a recording telling you to use the Support Ticket system. They say they will respond in 1-2 days, but they never do. Furthermore, if you forget a ticket number and use the system to request it, they never send an email to you at all. I check my mail directly on my email server, which is unfiltered, so I know for sure they do not send any emails. Scary as I had already sent my CC info to them and now have 0% confidence in their integrity.
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ID
#830341 Review #830341 is a subjective opinion of poster.
Location
Cartago, Costa Rica
Service
Mailbox Forwarding Mail Forwarding Service
Pros
  • Price
Cons
  • Lack of service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Stay away from them by all means!

I was a customer of Mailbox Forwarding, and the treatment they subjected me to is making me do something I don't remember doing in the recent time - writing a review to warn others. Mailbox Forwarding and I had it off to a great start: the good pricing, the features, I was in love. I didn't mind they didn't have a number to call. Or that their emails were all signed "Support" with no name. I didn't even mind when I sent them a pre-addressed piece of mail asking them to affix a US post stamp on it and deposit it in the mail - and they charged me the handling fee AND double the cost of the post stamp claiming "it's because we're not set up to affix post stamps". Apparently the handling fee was not enough - the post stamp also needed to cost 200% of the retail price. I wonder why it was 200%, not 300% or 400%. They just decided it's going to be double the cost. OK. So for four months, while being out of the country, I was using Mailbox Forwarding to receive, forward and exchange paperwork with various authorities, and the end result was supposed to be my APOSTILLIZED divorce decree from the Secretary of State. This was no little thing to complete, and I was so happy I was moving close to having that precious paper on hand, as it was necessary for renewal of my passport abroad. And finally, I got notification from Mailbox Forwarding that yes, I have a letter from the Secretary of State. Ecstatic, I ordered that piece of mail scanned so that I could see that this was indeed my apostillized divorce decree. Mailbox Forwarding scanned the thing - but here's the unbelievable part - they ripped off the Secretary of State's guilded seal, unsealed the pages - - now this apostille, unsealed, was worth nothing - four months of work out the window. With no word of apology Mailbox FOrwarding said verbatim, 'No one said to not cut it. In order for us to scan, we have to have the individual pages." Yes, they could have removed a staple. But, sorry, to break an Apostille seal - that's just negligent and thoughtless. We finally agreed that they would reimburse me for the costs of all the mailings leading up to the Apostille, and they credited me with $28 - the price of four months and still being stuck with an expired passport. The amazing thing was that as they issued the credit, they cancelled my account. Things still didn't end there. At termination of contract, they are obligated by law to send whatever mail they had collected for a person up to that point. I provided the address and requested tracking service, to which they responded - and it was their last email, verbatim: "Too late. We already sent you all your things by first class. And you can call me Ziploc. You are not a customer anymore." 'Call me Ziploc' - that was their answer to my earlier question what the name of the person was. I never received my remaining mail from them. I'm most sure they just threw it away. I hope that brought them a sense of redemption. Good job, Mailbox Forwarding. Stay away from them by all means.
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1 comment
#1260972

I am getting Apostilles also. I have already learned that even if someone takes the staple off, the Apostille is voided.

It actually seems like many of the problems you encountered were your own fault (many from being lazy). You could have had the Apostille sent straight to you (waiting an extra 2/3 days out of 4 months), without being opened.

Asking them to put a stamp on, I agree with them in that, it isn't what they do. Charge accordingly.

ID
#773557 Review #773557 is a subjective opinion of poster.
Location
Minsk, Minsk
Service
Mailbox Forwarding Mail Forwarding Service
Reason of review
Bad quality
Preferred solution
At this point, there's complete impasse, I just want to warn others.

Credit cards disappear

I subscribed to this service because I was overseas. While most of my mail arrived as promised, in just the last six months with this company, I had one credit card being sent to me just disappear on its way from the bank to them. It never turned up and I assume it was not used because it was a particular type of credit card that requires a pin number as well. I also received another card, a debit card, forward from them which was soon cloned and withdrawals were being made from my bank account. I would not trust them with any mail, period.
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ID
#771788 Review #771788 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Mailbox Forwarding Mail Forwarding Service
Reason of review
Poor customer service

Steer clear of these crooks!

I live as an expat in the middle east. Several of the mail forwarding packages have been mislabeled (missing PO Box) by MBF counter to the address that I entered for shipping. I know it was not my fault as I entered the address with PO Box when I first joined and other packages have arrived with the correct PO Box. Also, after I again paid for the letter pack to be shipped to me, MBF just dropped the returned packages into the bigger envelope so I could see that they were misaddressed (no PO Box). This not only caused me to receive my mail extremely late (4 months as they were sent to the middle east and then returned to the USA and then reshipped to the middle east). When I complained and asked for postage reimbursement, they said that they do not offer refunds even if it was their fault!?!
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ID
#754694 Review #754694 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Bad quality
New Reviewer

Inconsistent service

12/19/2015 -- Although Mailbox Forwarding, generally, delivers what they claim, since August 2015, they are VERY expensive. My primary concern is that they have NOT been providing promised e-mail messages notifying me of new, incoming mail. My October inquiry/complaint with customer service produced only a response that they 'are aware of the problem and are working on it'. The message tersely advised that I just keep checking back with their website to see if new items were received. You can only communicate with them via a 'trouble-ticket' which often takes several days for a response.
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ID
#754536 Review #754536 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
New Reviewer

They overcharge

I have had mailbox forwarding for a very long time, since 2006, and I discovered over and over again, that they overcharge. For instance a package was forwarded they charged over $ 34.00. It was 3 pounds also. I checked with the USPS rates and the postmaster, my stamp.com account everywhere and nowhere, not even sending it priority mail or have a much more heavy package would make it that it would cost $ 34, this rate doesn't exist, there is nothing over $ 15. I kept emailing them, and they were totally lying, in the end saying that they would make an exception and give me my money back but this was the postage amount, $ 34, total liars. I went with the very small package, by the way, to the post office to double check again, once it arrived, and sure enough the most expensive rate was $ 15, it was not sent express or with any extra service, just regular package mail, I swear, this was a total scam on their part- the same situation repeated itself multiple times. Now the latest thing is that I just paid them and now 2 days later they want to charge my card again, saying the forwarding postage is over $ 10, while these are just a few letters, there is again no way it costs over $ 10. So they keep scamming. Other than that, I'm a very long term costumer and have been happy with the service. It is a reliable service otherwise but I will change these people are scammers!
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ID
#737380 Review #737380 is a subjective opinion of poster.
Location
Ottawa, Illinois
Reason of review
Pricing issue
Loss
$500
Preferred solution
Full refund

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